904-224-KIDS (5437)

Policy Changes



Cancellation & No Show Policy

Your time is important to us and while we strive to provide quality care to all of our patients and families, we must also adhere to our practice policies. Please understand that your scheduled appointment time has been reserved especially for you. Late cancellations or missed appointments negatively impact our schedule.

In order to improve our care, we have implemented a new Cancellation/No Show policy that will take no-showseffect October 23, 2015. We appreciate your cooperation and patience as we try to adhere to these guidelines.

It is required that new patients show up 30 minutes prior to your child’s scheduled appointment time for insurance and paperwork purposes. 15 minutes for all other appointments.

As a courtesy to our providers, staff, and other patients, we ask that you call at least 24 hours in advance of your scheduled appointment time for cancellations. If an unexpected conflict does occur, we appreciate all efforts to notify us as soon as possible.

If you arrive late for your scheduled well visit and Angel Kids does not have availability, your appointment will need to be rescheduled.

If you do not call to cancel your child’s appointment or do not show up to the appointment, a “no show” will be documented in the child’s chart.

Download the Cancellation & No Show Policy form.